There is a major misunderstanding in the corporate world: “focusing on the problem” is often confused with looking for someone to blame, dwelling on failures or prolonging unproductive discussions. But it does not have to mean any of those things.
Focusing on the problem can — and should — be about understanding people and identifying the real causes. When an organization skips this stage because it is in a hurry to find a “good, quick and inexpensive” answer, it often ends up creating superficial solutions for the wrong symptoms.
read more