Challenge of Customer Service Excellence
A Customer Service of excellence is one of the key elements that can dictate the success or otherwise of a business.
It is therefore necessary to ensure that people who serve the public have the personal skills of Attention and Communication to achieve excellence.
It is necessary to standardize behaviors and attitudes in the communication with the client and to reinforce a quality image in the services provided. It is also necessary for employees to be aware of the impact of their behavior on clients and to be able to adjust to their clients.