In any business, there is room for complaints, either when there is a lapse on the part of some employee, or because the system simply fails. Your employees must be prepared to respond to dissatisfied customers who will want to convey their displeasure and who expect a quick and efficient solution from your company.
Our Complaint Management program will allow your employees to handle complaints efficiently and reliably, guiding them to solve the problem. This program has the following objectives:
- Know the most typical complaints of your business.
- Know and outline ways to solve the most typical complaints quickly.
- Know the existing phases for complaints management.
- Deal with the stress that the complaints originate.