The technical support to a customer always has the component of the relationship that will enhance or withdraw value in solving the problem to the client. Thus, to any technical service is necessary to associate an "emotional" service, so that the customer is satisfied.
If your employees do not have customer relationship skills, even if they correctly perform the technical work that the customer requested, they will not be able to create an exceptional customer experience.
With our program, your employees will gain customer relationship skills, which will translate into an experience of excellence and customer loyalty.
Participants are expected to be able to:
Customer Service can save you money. When they do well at first, they do not need to redo at the next.
Two rules regarding e-mail that are not always followed are: