What is CONFLICT MANAGEMENT?

In the current context, in which families are confined to the same space and unable to leave the home, conflict situations are easy to emerge. Learn to manage these situations effectively and to safeguard your personal and professional relationships.

What is the Importance of Conflict management?

At its basic form, conflict, it's defined as a disagreement in which everyone involved feels threatened about their needs, interests, values, and in their objectives or goals. This may happen in all forums of one's life, from personal, familial, or professional.

However, not everything is negative. Conflict is a part of life and very much needed in processes such as truth-seeking, emotional balance, and even brainstorming. It is only when one seeks to avoid conflicts that this becomes disruptive and makes feelings and thoughts fester. It becomes a problem.

Conflict is part of our every day, our communication, and as such, it needs to be managed to play a constructive role in our lives.

Our solutions about CONFLICT MANAGEMENT

According to the specific needs of your company, topics such as these will be addressed:

Types of conflict reactions
The most frequent mistakes in conflicts
Techniques to guide conflict to a solution
The steps to create a win-win situation
How to use active listening to manage conflict
How to stay calm in conflict situations
Self-Assessment Questionnaire: Conflict Management

The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.

Thomas Crum

Curiosities about CONFLICT MANAGEMENT

Studies have showed that:
- 25% of workers avoid conflict by calling in sick or being absent from work.
- 88% of workers dealing with conflict in the workplace admit to using medications.

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