A complaint is something that may arise when your clientes’ needs or expectations are not met.
Receiving and managing a complaint is often not easy, but it can be very useful as it works as feedback.
Through good claims management, you can know what is working less well in your company, if the services / products you are selling have problems and what your consumers think about your company, its services or products.
In any business, there is room for complaints, either when there is a lapse on the part of some employee, or because the system simply fails. Your employees must be prepared to respond to dissatisfied customers who will want to convey their displeasure and who expect a quick and efficient solution from your company.
Our Complaint Management program will allow your employees to handle complaints efficiently and reliably, guiding them to solve the problem. This program has the following objectives:
The most dissatisfied customers are your biggest source of information.
Few people see complaints as more than a negative event.
Have you tried seeing the complaints as a precious source of information about your company or products? If you want to improve your business, service or product, start by evaluating your complaints.